Deliver faster answers for customers and fewer questions for your support team with Intercom's integrated knowledge base.

Knowledge Base Software | Intercom

Introduction

What is Intercom?

Intercom is a customer service platform that provides access to a wide range of AI technologies for different purposes, such as chatbots, help centers, and outbound messaging.

How can I use Intercom's AI services for free?

Users can access Intercom's AI services for free up to a certain limit. Subscribing to the platform offers additional benefits and extended access beyond the free limits.

Can I create a knowledge base using Intercom?

Yes, users can create a knowledge base with Intercom's help center, enabling customers to find accurate answers on their own and reducing the reliance on support agents.

How can I maximize my use of Intercom's AI services?

By utilizing Intercom's AI-powered tools like the business messenger, customizable bots, and automated responses, users can explore a wide range of AI tools to assist with various tasks.

Will my information be used for training data?

We prioritize user privacy, and your data will not be used for training purposes. You have the option to delete your account at any time, which will also remove all your data.

When would I need an Intercom subscription?

If the free limits do not meet your requirements and you heavily depend on Intercom's AI services, we recommend subscribing to our cost-effective products.

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