What is Glassix?
Glassix is an AI-driven customer support, omnichannel ticketing, and chatbot software that provides access to a vast array of AI technologies for various needs.
How can I use Glassix for customer support?
Every user can utilize Glassix's unified inbox, messaging channels, chatbots, and conversational AI for customer support. Subscribing to the platform grants additional benefits and extended access beyond the free usage limits.
Features of Glassix
Conversation Routing Engine
Assign conversations to qualified agents dynamically and customize routing rules to deliver effective triage at scale.
Cross-Channel Continuity
Maintain conversation continuity across channels and departments for a complete omnichannel experience.
Customer Conversation History
Present conversation history in a single panel across agents, chatbots, and channels.
Rich Media & Large Files Sharing
Share videos, images, voice notes, digitally signed documents, and more.
Visual Chatbot Builder
Create no-code flows designed for non-technical business managers. Deploy sophisticated chatbots, including conditions and custom code coupled with conversational AI powered by GPT-4, or train your own.
Real-Time Agent Takeover
Monitor chatbot conversations in real-time and enable agent takeover to improve customer satisfaction and close rate.
Pricing
Experience our services first-hand with a free trial. No credit card required!
