Introduction

What is Glassix?

Glassix is an AI-driven customer support, omnichannel ticketing, and chatbot software that provides access to a vast array of AI technologies for various needs.

How can I use Glassix for customer support?

Every user can utilize Glassix's unified inbox, messaging channels, chatbots, and conversational AI for customer support. Subscribing to the platform grants additional benefits and extended access beyond the free usage limits.

Features of Glassix

Conversation Routing Engine

Assign conversations to qualified agents dynamically and customize routing rules to deliver effective triage at scale.

Cross-Channel Continuity

Maintain conversation continuity across channels and departments for a complete omnichannel experience.

Customer Conversation History

Present conversation history in a single panel across agents, chatbots, and channels.

Rich Media & Large Files Sharing

Share videos, images, voice notes, digitally signed documents, and more.

Visual Chatbot Builder

Create no-code flows designed for non-technical business managers. Deploy sophisticated chatbots, including conditions and custom code coupled with conversational AI powered by GPT-4, or train your own.

Real-Time Agent Takeover

Monitor chatbot conversations in real-time and enable agent takeover to improve customer satisfaction and close rate.

Pricing

Experience our services first-hand with a free trial. No credit card required!

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Unify your messaging, accelerate responses, and boost satisfaction with our top-rated AI customer support, omnichannel ticketing, and chatbot software.