What is Intercom?

Intercom is the complete AI-first customer service platform that provides instant service, exceptional experiences, and AI-first tools for more efficient agents.

How can I use Intercom for customer service?

Every customer can utilize Intercom's AI Agent for instant, accurate answers 24/7. Additionally, support agents can leverage Fin AI Copilot for instant, always-on assistance. Support leaders can also benefit from AI Insights & Reporting for robust reporting and insights.

Features of Intercom

For Customers

• Instant service, exceptional experiences
• Fin AI Agent provides 24/7 support and resolves 50% of support volume instantly
• Omnichannel delivers exceptional experiences wherever customers are
• Help Center helps customers find accurate answers when and where they need them

For Support Agents

• AI-first tools for more efficient agents
• Inbox maximizes productivity with an AI-enhanced inbox
• Fin AI Copilot is a personal AI assistant for every support agent
• Tickets resolve complex issues quickly with tickets optimized for collaboration

For Support Leaders

• Tools and insights to empower the support team
• AI Insights & Reporting provides robust reporting and insights for the entire support operation
• Workflows build powerful automations with a no-code visual builder
• Outbound messaging sends proactive messages to get ahead of issues and reduce inbound volume

Pricing

Intercom offers simple, transparent pricing for all. Start with a free 14-day trial, and then it's $39 per month.