What is Intercom?
Intercom is the complete AI-first customer service platform that provides instant service, exceptional experiences, and AI-first tools for more efficient agents.
How can I use Intercom for customer service?
Every customer can utilize Intercom's AI Agent for instant, accurate answers 24/7. Additionally, support agents can leverage Fin AI Copilot for instant, always-on assistance. Support leaders can also benefit from AI Insights & Reporting for robust reporting and insights.
Features of Intercom
For Customers
- Instant service, exceptional experiences
- Fin AI Agent provides 24/7 support and resolves 50% of support volume instantly
- Omnichannel delivers exceptional experiences wherever customers are
- Help Center helps customers find accurate answers when and where they need them
For Support Agents
- AI-first tools for more efficient agents
- Inbox maximizes productivity with an AI-enhanced inbox
- Fin AI Copilot is a personal AI assistant for every support agent
- Tickets resolve complex issues quickly with tickets optimized for collaboration
For Support Leaders
- Tools and insights to empower the support team
- AI Insights & Reporting provides robust reporting and insights for the entire support operation
- Workflows build powerful automations with a no-code visual builder
- Outbound messaging sends proactive messages to get ahead of issues and reduce inbound volume
Pricing
Intercom offers simple, transparent pricing for all. Start with a free 14-day trial, and then it's $39 per month.
