What is Intercom?

Intercom is the complete AI-first customer service platform that provides instant service, exceptional experiences, and AI-first tools for more efficient agents.

How can I use Intercom for customer service?

Every customer can utilize Intercom's AI Agent for instant, accurate answers 24/7. Additionally, support agents can leverage Fin AI Copilot for instant, always-on assistance. Support leaders can also benefit from AI Insights & Reporting for robust reporting and insights.

Features of Intercom

For Customers

Instant service, exceptional experiences
Fin AI Agent provides 24/7 support and resolves 50% of support volume instantly
Omnichannel delivers exceptional experiences wherever customers are
Help Center helps customers find accurate answers when and where they need them

For Support Agents

AI-first tools for more efficient agents
Inbox maximizes productivity with an AI-enhanced inbox
Fin AI Copilot is a personal AI assistant for every support agent
Tickets resolve complex issues quickly with tickets optimized for collaboration

For Support Leaders

Tools and insights to empower the support team
AI Insights & Reporting provides robust reporting and insights for the entire support operation
Workflows build powerful automations with a no-code visual builder
Outbound messaging sends proactive messages to get ahead of issues and reduce inbound volume