Intercom is the complete AI-first customer service solution, providing exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Intercom: The complete AI-first customer service solution

Introduction

What is Intercom?

Intercom is the complete AI-first customer service platform that provides instant service, exceptional experiences, and AI-first tools for more efficient agents.

How can I use Intercom for customer service?

Every customer can utilize Intercom's AI Agent for instant, accurate answers 24/7. Additionally, support agents can leverage Fin AI Copilot for instant, always-on assistance. Support leaders can also benefit from AI Insights & Reporting for robust reporting and insights.

Features of Intercom

For Customers

  • Instant service, exceptional experiences
  • Fin AI Agent provides 24/7 support and resolves 50% of support volume instantly
  • Omnichannel delivers exceptional experiences wherever customers are
  • Help Center helps customers find accurate answers when and where they need them

For Support Agents

  • AI-first tools for more efficient agents
  • Inbox maximizes productivity with an AI-enhanced inbox
  • Fin AI Copilot is a personal AI assistant for every support agent
  • Tickets resolve complex issues quickly with tickets optimized for collaboration

For Support Leaders

  • Tools and insights to empower the support team
  • AI Insights & Reporting provides robust reporting and insights for the entire support operation
  • Workflows build powerful automations with a no-code visual builder
  • Outbound messaging sends proactive messages to get ahead of issues and reduce inbound volume

Pricing

Intercom offers simple, transparent pricing for all. Start with a free 14-day trial, and then it's $39 per month.

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